Notice: The C3 Smart App replaced the K3 Connect App on February 14, 2023. For more information on how to download, set up and use C3 Smart with your Codelocks Smart Locks, visit: c3smart.net or contact Codelocks Support.

Download C3 Smart

Getting Started

1. From the homepage either select  Sign In  (if you have used this App before), or  Sign Up  to create a new account.

2. If you are creating a new account fill in the registration form when prompted. We recommended that you make sure  Backup on Cloud  is selected.

3. You will then receive an email to your registered email address containing a validation code. This will need to be input into the App to validate your email address before you can continue. If you have not done so already, turn on Bluetooth on your device.

Note : Make sure during registration that your password has a minimum of 8 characters, 1 number and 1 capital letter.

                    

Adding Locks

1. From the homepage select the  +  logo in the top right-hand corner.

2. Enter your lock model, also known as a DIN (CL4510, CL5510 or CL5550) and give the lock a name.

Note : The DIN is case-sensitive.

Note : If you are adding a CL5520, use CL5510 as the DIN.

3. Straight away you will need put the lock into setup mode using the below sequence, a ‘ • ’ equates to a short blue flash.

Setup sequence:  #Master Code  •  00  •  1  • •

4. This will connect the App and lock. Once completed you will be taken back to the homepage where you will be able to view the new lock.

      

Adding a Client

Phone

                    

Card

             

Code

      

Client Active Periods

1. To change a client’s active periods go to the Clients page, swipe left on the lock in question, then select Info and  Active Periods .

2. From this page you can set up to 10 pre-scheduled access periods. 

Example : The active period below will allow access between 8:00am and 4:00pm, Monday to Friday. 

NetCode Clients

A NetCode client is a code that will only work from a specific date and time, for a set duration.

1. Swipe left on the lock from the App homepage, tap on  Info ,   scroll down to Parameters , then  Feature Selection .

2. Make sure the toggle next to  NetCode  is selected. If it is not, turn it on and then synchronise your lock before continuing.

3. Go to the Clients page, tap the  +  symbol in the top right-hand corner and select NetCode as the client type, then go to the next page and choose a lock.

Note : NetCode clients do not appear in the clients list.

4. Set the date/time you would like the NetCode to start from.

Note:  For a 1 hour NetCode, leave the  Duration Day  as 0 and set  Duration Hour  as 1.

5. Either leave the  Type  as  All Time , which will allow the NetCode to be used multiple times within the allocated time period. Alternatively, change this to On e Time  which will only allow the NetCode to be used once within it's allocated time period, or One Hour which will generate a multi-use NetCode with an hour duration.

6. Tap on  Generate  to create your NetCode.

7. From the pop-up notification you can either chose to dismiss the NetCode or share it. 

Note : The  *  symbol must be used when inputting a NetCode into a lock.

             

NetCode Lock Settings

The NetCode settings can be found within the lock's  Parameters .

NetCode Mode

1. Standard Multiple Use: Standard multi use code
   
2. Standard Single Use: Standard one use code
   
3. URM (Unlimited Rental Mode):  Rental with unlimited access
   
4. ACC (Accommodation): Rental 1 – 21 days
   

Important Note:  When using the NetCode, you will only be able to use one mode at a time. For example if you are using Standard (both) mode you will be unable to use ACC or URM. If you change the mode to ACC, then you will be unable to use NetCodes for Standard (Both) or URM. Please note this does not effect your code clients.

Block NetCode User

New Blocks Previous

Grace Period

Lock Information

1. Lock Name:  Change the lock name.
   
2. Parameters: Features and settings available for this lock (see next page for more detail).
   
3. Delete Lock: Delete this lock from the application, this does not carry out a factory reset on the lock.
   
4. Gateway Management: This is not yet an active feature, please do not use.
   

Logs

Note : For up to date logs a synchronisation must be completed first.

1. Unlocking
2. Access Denied
3. Client Added
4. Client Deleted
5. Initial Pairing
   
6. Code Free
   

2. To export the audit, tap on the  Share  icon in the top right-hand corner, then select how you would like to share the audit. The options presented will vary on the mobile device being used. 

Synchronisation

1. Make sure you are within Bluetooth range of the lock (up to 10 meters line of sight).

2. Swipe left on the lock name from the App homepage and select  Sync  to carry out a synchronisation.

3. This will need to be completed to implement most changes carried out using the App.

Note : The lock name will appear red when a synchronisation is required.

      

Lock Features and Parameters

Lock Cloning

Master and Sub-Master Codes

1. The factory default Master Code is #12345678 . 

2. Select  Change Master Code  or  Change Sub-Master Code  to change the code.

3. Input your new 8-digit code, select the tick button in the top right-hand corner, and then synchronise the App to implement the changes.

Note : For security it is imperative that you change the Master Code as soon as possible after setting up the lock.

Lock Down

This feature will put the lock into lock down and will prevent access to all authorised clients, except for the Master Code and Sub-Master Code.

1. Tick the box next to this feature.

2. Synchronise the App.

Code Free

1. Using Code Free mode you can set the lock to automatically unlock at pre-set times. Up to 10 different Code Free modes can be pre-set at a time.

2. Turn on Code Free mode by selecting the tick box button on the left-hand side, then set your Code Free times and days using the options to the right.

3. You can also activate and suspend all Code Free modes simultaneously by tapping on the  Actions  button. Suspending all of the Code Free periods will revert the lock back to its operation (locked).

Note : A permitted Code Free period will override a non-permitted Code Free period. 

Emergency Open Cancellation

When the REM 2 input has been triggered, the lock will remain open for 30 minutes. This setting will revert the lock to normal operation after 30 minutes has passed.

1. Select  Emergency Open Cancellation  and wait for the text to turn red.

2. Synchronise the App.

Re-lock Delay

Use this feature to change how long the lock will remain unlocked for after someone has successfully gained access.

1. Open  Re-lock Delay and move the slider  to select a length of time between 2 and 30 seconds.

2. Tap the tick in the top right-hand corner

3. Synchronise the App.

Feature Selection

1. Use this section to select which types of client are allowed to unlock this lock.

2. Synchronise the App.

GuestCode

Use this feature to create a prefix which you can give to a guest, they can then use this prefix to create their own code at a later time.

Change GuestCode Prefix

Day Lock Out

Use this feature to all prevent all access to the lock,  excluding the Master Code and Sub-Master Code , on certain days of the week.

1. Tap the tick box and then open  Day Lock Out.

2. Set the days of the week you would like access to be denied, then tap the tick in the top right-hand corner.

3. Synchronise the App.

Keypad Illumination

Locked/Unlocked Status LED

Daylight Saving

Please make sure that  Use Recommended Settings  option is selected. 

Note : The only exception to this is if your location does not observe daylight savings.

REM Behaviour

Codelocks Smart Locks include two connectors called REM ports. The standard behaviour of these ports allows reception desk remote opening (REM 1) and alarm panel trigger opening (REM 2). 

These ports have four different modes of operation you can choose from:

Remote Release: In this mode REM1 is used for standard push-button release. REM2 is intended to be used when the lock needs to be released for a longer period. When a switch or relay connected to REM2 is closed, the lock will open for a period of 30 minutes, after which the lock will revert back to normal operation.

Sensor Mode: This mode allows two dry contact switches or sensors (door status and latch monitoring) to be connected. Trigger entry will also be added to the audit trail.

Sensor and Alert: This is a hybrid mode combining the support for a single dry contact switch or sensor (as per sensor mode) and an output. The output can be connected to any compatible device, such as CCTV, with an input that supports the detection of a falling (changing) voltage.

Unlock and Lock Down: This mode supports the connection of two dry contact switches. Connected to REM1, the switch will unlock the lock for the period set by the standard re-lock delay. Connected to REM2, the switch will trigger lock-down mode (only the Master and Sub-Master Code will be able to gain access).

If you have changed your REM behaviour, remember to synchronise the App.

Mute

Note: When this feature is turned on the lock will flash yellow when buttons are pressed.

Settings

User Info

You can change your account details, configure your cloud backup and manage your access key in this section.

Change Account Details

1. From the settings page, select  User Info .

2. Touch  Change Password  to change your account password. Please note you will need to know the current password to carry out this change.

3. To change your username simply select  User Name , input the revised name and tap on the tick in the top right-hand corner.

Cloud Backup

This can be enabled or disabled via the switch next to  Backup on Cloud . You can also perform a live backup by selecting  Backup to Cloud Now .

Access Key

An access key is required to link C3 Smart locks with a Codelocks Connect Portal account, to generate your key click on  Access Key  and then select  Generate New Access Key .

If a new access key is generated, the link with the Codelocks Connect Portal will be 'broken'. To fix this, delete and re-create any existing locks on the portal with the newly generated access key.

Note : The access key is case sensitive.

Legal Info

In this section you are able to view the legal documentation:

1. Terms of Services
2. Privacy Policy
3. Open Source Licences 
   
   

IFTTT Maker Channel

This is currently not an active feature and therefore cannot be used.

Firmware Updates

1. Open the C3 Smart App.

2.  There will either be a notification prompting you to upgrade your firmware which when opened will take you to step 4, or to check if new firmware is available, swipe left on the lock and then tap on Info .

3. Tap on  Firmware Version .

4.  If new firmware is available for your lock, the upgrade screen will open and show you a page similar to the below.

5. Scroll down and tap on  Transfer Firmware to Lock .

6. You may then be prompted to restart the power on your lock and also put the lock into setup mode.

Setup sequence : #Master Code  •  00  •  1  • • 

7. The firmware upgrade process will take around 5 minutes. Please ensure you do not move outside the Bluetooth range of the lock (approximately 10 meters), or close the App.