FAQ
Codelocks Connect Portal FAQ
When I try to add an associated user, it says they already have an account and will not let me proceed, why? This is because the email address has already registered for a Codelocks Connect Portal account, either as an administrator, or an associated ...
Handling Guide
NetCode FAQ
Why is my lock flashing red when I enter the * at the beginning of a NetCode? This is because the lock is currently not set up to allow NetCodes. To fix this, go into the lock's settings in the C3 Smart App, tick the box next to 'NetCode' and then ...
Lock FAQ
Why won't my Audit Trail lock accept any codes that I have entered into the Data Manager? Make sure the access times/days in the Data Manager are correct. Also make sure you do not have any access times which run from 00:00 to 00:00, if you do, ...
K3 Connect App FAQ
Why can't I see my Access Key? It keeps sending me back to the previous page. You need to be an administrator for a CL4510 or CL5510 lock to be able to see the access key. Why can I no longer unlock my lock using my phone? If you can see the ...
Key Secure by Codelocks - FAQ
Does the cabinet come with installation fasteners? Due to the wide variety of wall conditions that the cabinets may be installed on, along with the weight of the cabinet (incl. keys and padlocks), the user will need to supply the proper installation ...